Yes! All orders will include a tracking number. It will be automatically sent to your email address. You can track your order directly on our website by clicking here.

If you have received an email confirmation with your tracking number, it means that your order has been shipped. It may take 1-5 business days to update the tracking number depending on the shipping company. This is usually due to our high order volume.

You can track your order by clicking here.

As soon as your package has been shipped, you may receive an email confirming that the package has been shipped. In the email you will receive the tracking number for your package and a link to the shipping company's website. You can also track your order by clicking here.

If there is a problem with your tracking number or the delivery, please contact the courier directly. It may take 1-4 days for the tracking information to appear. In some rare cases, the tracking information may not be updated but you will still receive your order. Contact us after the estimated delivery time.

How quickly you receive your order may vary depending on a few things, e.g. your delivery method and delivery address. We offer several different shipping methods. Each shipping method has its own handling time/advantages which you can compare at checkout.

Generally you can change your delivery address within 24 hours. Be sure to contact us immediately with your order number and the correct address. The more information you provide, the faster we can change your information. While we cannot guarantee that we will receive your order in time before it begins processing, we will do our absolute best to make the requested changes.

Be sure to write "Urgent: Change Order Details" in the subject line. All other titles may cause delays in the delivery of your order.

Please note that your order may have already been shipped. In that case, we can't send you a new one, so it's best to contact the postal service.

We are very sorry that you have not received your package yet. When the tracking information shows that the package has been delivered, it means that it has been delivered to the delivery address that you provided to us at checkout. Please read through the options below as it may help you find your package.

A. Double check your shipping address.

We recommend that you double-check the shipping address you entered to ensure it is correct. Check that the home number and unit number (if applicable) are correct.

You can check the delivery address provided to us at checkout by following the steps below:

1. Log in to your Viktorias account.

2. Click on the order that you have not received.

3. Review the shipping information to ensure that the address entered is correct.

Please note that Viktorias cannot be held responsible for incorrectly delivered packages if an incorrect delivery address has been provided to us. The customer is responsible for ensuring that all information provided to us at check-out is correct. If you believe your package was delivered to an incorrect address, please try to contact the residents of that address to see if they can accept the package on your behalf.

Otherwise, you can keep an eye on the tracking information to see if it updates to show that the package is "returned to sender". If this is the case, please contact us with your order number and we will be happy to send a new package to your intended address.

B. Check with your household members and neighbors.

When a package is delivered, most carriers simply deliver it to the address listed on the waybill, and not necessarily to the recipient listed. Therefore, check with your household members as there is a chance that someone else may have received the package on your behalf.

We also recommend that you contact your neighbors to see if someone has received the package for you.

C. Check your mailbox and any safe drop-off locations near your home.

In most cases, the carrier will indicate on your tracking link where the package was delivered (a mailbox, the front door, etc). However, we still recommend that you check all possible areas where it may have been delivered to rule out the other options.

What does secure delivery mean? Safe Delivery refers to any location around your household where your package can be considered better hidden from passers-by by the person delivering your package. Check for the package on your front porch, near your garage, and at the entrance to your backyard.

D. For businesses - contact the security guard, mailroom and reception.

If your delivery address is to a business, it is very likely that the package was delivered elsewhere and/or to someone else. Contact the mailroom, reception and security to see if someone has received the package for you.

E. For apartment buildings - check with the security guard or reception/concierge.

In many cases the package is delivered to the concierge or security department. Please contact the building's reception or management office to ask if they have received your package.

F. Contact your local post office.

There is a chance that your package may have been held at one of your local post offices instead, even though the tracking shows it as "Delivered". We recommend that you contact your local post office to ask if they still have your package. Be sure to contact the number for that specific post office, and not the carrier's general support line.

G. Please allow 24-48 hours for your package to be delivered.

In rare cases, the carrier may mark the package as delivered earlier than it actually is. Please wait 24-48 hours for your package to be delivered or for the carrier to make another update.

If you have done everything above and still have not received your package, please contact us with your order number and we will be happy to help you further.

Please note: We cannot be held responsible for packages where the tracking information indicates that the package has been delivered to your order address.

If you have experienced lost or stolen packages where you live, we recommend that you have your package delivered to a work address to ensure that you receive it safely.

Yes, absolutely! You can do this by entering your address as "billing address" and the address you want to ship your order to as "delivery address" at checkout.

If you're ordering on behalf of an organization or need delivery to an office, please enter your full name first, followed by the organization’s name. You can add the organization’s name after your last name in the checkout form.

Example:
John Doe Viktorias Jewelry

An invoice will be included in your order confirmation email for your records.

At Viktorias, all of our jewellery is unisex and adjustable, including rings and bracelets! This means you don’t have to worry about getting the perfect size, as each piece can be easily adjusted to fit comfortably.

If you're unsure about sizing, feel free to refer to our size guide or reach out to our Customer Care Team for assistance - we’re happy to help you find the perfect fit!

Yes! All of our jewellery is nickel-free and hypoallergenic, making it safe and comfortable for all skin types. We prioritize quality materials to ensure our pieces are both beautiful and gentle on the skin.

Each piece of jewellery at Viktorias is crafted from high-quality materials, and the specific materials used are listed under the "Details" tab on each individual product page. This way, you can easily find out exactly what your favorite piece is made of before making a purchase.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. We also support Google Pay, Apple Pay, and Shop Pay for a seamless checkout experience.

If you prefer not to enter your credit card details online, you can safely check out using PayPal, Apple Pay, Google Pay, or Shop Pay—just select your preferred payment option at checkout. We do not accept checks or money orders.

Our checkout is secured, encrypted, and protected by Stripe, ensuring that your payment details are safe. Credit card details are not stored by us, as all sensitive information is handled securely by Stripe. For more information on Stripe's security practices, please visit their Security Documentation.

If there’s an issue processing your credit card, you will receive an error message immediately. You can enter a new card number if needed. Be sure that all your personal information (name, address, etc.) matches exactly with the information on file with your credit card provider. If any details are incorrect, the transaction won’t go through due to our secure payment process. If you're unsure, you can contact your credit card company to confirm the information they have on file.

Additionally, check that your credit card is enabled for international purchases, as Viktorias is based in Sweden. If needed, you can also try completing your purchase through PayPal or the regular checkout process. Please note that our checkout system does not allow payments to be split between multiple cards.

We’re truly sorry to hear that your order arrived damaged! We’re here to assist you, and to ensure we handle this as quickly as possible, we’ll need the following from you:

1. Your Order Number
2. A clear picture of the damaged item
3. The item’s name

Please send these details to our Customer Care Team so we can assess the situation and arrange for a replacement item as part of our warranty policy.

Once we have the necessary information, we’ll get back to you as soon as possible. Please keep an eye on your inbox for our response.

We’re sorry to hear that something’s missing from your order! Here’s how to resolve it:

1. Check your Order Confirmation to make sure everything is listed correctly and as you ordered.
2. Look for separate shipments: Sometimes, we send items in different parcels. Check your emails for any tracking information that might indicate items are arriving separately. Each delivery note will specify which items you can expect inside, so make sure to check all the delivery notes for your order.

If you still can’t find the missing item, please contact our Customer Care Team with the following information:

• Your Order Number
• The name of the missing item

We’ll work quickly to resolve the issue and ensure your order is complete!

We’re sorry if you received the wrong item! Please let us know as soon as possible so we can fix this for you right away.

1. Check your order details: Confirm that the order was placed correctly.
2. Contact our Customer Care Team: Provide your Order Number and a photo of the incorrect item.

Once we have these details, we’ll send you a replacement as quickly as possible.

We’re sorry if there’s been a mistake with your personalised inscription! If the error is on our part, we will be happy to correct it and offer you a free replacement with the correct inscription.

To help us resolve this as quickly as possible, please send the following details to our Customer Care Team:

1. Your Order Number
2. A picture of the item you received, clearly displaying the issue
3. The correct inscription

Once we have this information, we’ll make sure to get things fixed and sent out to you as soon as possible.